This is our Standard Service Agreement that ALL non-commercial customers must sign to activate service. In order to activate service you will need to complete and return this agreement along with a copy of a state issued photo ID to the Administrative office and pay the deposit and fees to activate service. Contact one of our Customer Service Representatives for exact deposit/fee amount.
There is a flat $75 fee. For a non-refundable fee, a 48-hour real estate turn on is available on Monday through Wednesday. Fee must be paid before service is activated. Service is only offered to a license Real Estate Agent or a licensed Inspector. Property is required to have the customer cut off valve before water can be turned on for this service. Excessive water usage outside normal inspection may be charged back to the service Agent/Inspector. Please see form for full rules.
DOWNLOAD THE 48 HOUR REAL ESTATE TURN ON AGREEMENT
Customers who want to change their mailing address, phone number, or other account information will need to complete this form and return it to the Administrative Office. ONLY the account holder (name on account) is allowed to make any changes to the account.
DOWNLOAD THE CHANGE INFORMATION FORM
This is the ACH Debit form for customers who want to have their water bills debited from their bank account on a monthly basis automatically. this service is our in-house free service to our customers. Customers will still receive their water bill monthly for informational purposes but it should state that it was drafted on the billing. Complete the form and return it to our Administrative Office with a voided check. (Note: There are online options to set up reoccuring ach and credit card payments that have a fee. This is the free service done in-house)
DOWNLOAD IN-HOUSE DIRECT DRAFT FORMChapter 182, Subchapter B of the Texas Utilities Code makes confidential a water utility customer’s address, telephone number, account records, social security number,[1] and information relating to the volume or units of utility usage, or the amounts billed to or collected from the individual for utility usage. However, utility customers may elect to authorize disclosure of this information by completing the disclose form.
DOWNLOAD THE DISCLOSURE OF PERSONAL INFORMATION (GIVE PERMISSION - OPT IN)
DOWNLOAD THE ENGINEER UTILITY REVIEW FORM
If you are wanting to close your account and have service deactivated, fill out this form and file it with our Administrative Office. We will turn off the water service. Please be sure and give a good forwarding address to mail the final bill or refund check to.
DOWNLOAD THE FINAL BILL REQUEST FORM
This form must be completed when paying for new water/wastewater taps or relocation of grinder tanks and/or lines.
DOWNLOAD THE NEW INSTALLATION ADMIN LETTER
This form is used by realtors when sellers/purchasers are purchasing/selling property within our service area. Maps are included with the form and you can also visit our page at https://www.eastcedarcreek.net/service-area/ to see the areas we cover.
DOWNLOAD THE NOTICE OF PURCHASERS (NOTICE OF TAXING AUTHORITY)
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Any person(s) who are wanting to set up new Commercial accounts for new built commercial buildings, major updates to commercial buildings, and/or demolish/rebuild commercial buildings will need to complete the Non Standard Service Agreement. In most cases an Engineer Utility Review Process will need to be done. (SEE ENGINEER UTILITY REVIEW FORM INFORMATION)
Any person(s wanting to create a subdivision, multi housing, and/or RV park are considered non-standard and will need to complete the Non Standard Service Agreement. In most cases an Engineer Utility Review Process will need to be done. (SEE ENGINEER UTILITY REVIEW FORM INFORMATION).
DOWNLOAD THE NON STANDARD SERVICE AGREEMENT
if you are unable to make the payment by the Termination date you can apply for a payment plan agreement PRIOR to the termination of service. Once water is turned off no payment arrangements can be made. This option is allowed only twice per a rolling twelve (12) month period and is subject for approval by Management.
We also have a list of helpful Resources which are companies, churches, organizations, etc who help the community with utilities under some circumstances.
DOWNLOAD THE PAYMENT PLAN AGREEMENT
If you would like to request public information form the District, fill out this form and return it to the Administrative Office. You may also submit a written request to the office by fax, mail, and/or in person.
Please note that Public Information Request can take up to ten (10) business days to gather the information requested. Be sure that you put a phone number that you can be reached in case there is need for clarification on the request and also so that you can be contacted about the costs of the request.
DOWNLOAD THE PUBLIC INFORMATION REQUEST
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The East Cedar Creek Fresh Water Supply District’s has a text messaging service that will allow our office to send text messages for reminders and important notifications. Some examples of these notifications/reminders are: notifications of pending disconnect for non-payment, notifications of planned water outages, emergency water conservation requests (requesting customers to minimize use of water), schedule inspections, notice of failed inspections, and other important messages.